Privacy Policy

Introduction

Welcome to Sankalp Travels. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or booking our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our website, or otherwise contact us.

Personal Information You Disclose to Us

The personal information we collect may include:

• Name and Contact Information: Your full name, phone number, email address, and mailing address.
• Travel Information: Pickup and drop-off locations, travel dates, number of passengers, and vehicle preferences.
• Payment Information: If you make a booking, we may collect payment details. However, we do not store full payment card information.
• Communication Data: Any messages, inquiries, or feedback you send to us.

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages you visit and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect for various purposes:

• To process and confirm your bookings and reservations.
• To communicate with you about your bookings, including confirmations, updates, and reminders.
• To respond to your inquiries and provide customer support.
• To send you promotional offers, newsletters, and marketing communications (you can opt out at any time).
• To improve our website, services, and user experience.
• To comply with legal obligations and protect our rights.

Sharing Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, email delivery, and customer service.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security practices include:

• SSL encryption for data transmission
• Secure server infrastructure
• Regular security audits and updates
• Limited access to personal data by authorized personnel only

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Objection: You can object to our processing of your personal information for marketing purposes.
• Data Portability: You can request to receive your personal information in a structured, commonly used format.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use cookies for:

• Essential functionality of the website
• Analyzing website traffic and user behavior
• Remembering your preferences

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.